TERMS & CONDITIONS
Below are the terms and conditions of Virgin Holidays Ltd:
- Hotels- you are on this page.
These are the terms and conditions for hotel bookings.
1. Virgin Holidays Ltd Terms & Conditions
The terms and conditions printed below constitute Virgin Holiday's contract with you for the sale of accommodation and/or car hire only. Your booking made via this website is subject to the condition of you accepting these terms. If there are any parts of these terms which you do not accept then you must not proceed with this booking. By completing this booking you are acknowledging that you have fully read, understood and accepted these terms. If you have any queries in relation to these terms and conditions please do not hesitate to contact Virgin Holidays Ltd.
Once submitting your reservation for a hotel/car-hire via this website, Virgin Holidays Ltd will confirm your reservation by e-mail and supply a voucher which should be printed off and produced on arrival at your hotel/care hire desk. A contract will exist between the parties as soon as your booking has been confirmed and your payment received.
It is important to check the details on the accommodation voucher as soon as you receive it. In the event of any discrepancy, please contact Virgin Holidays Ltd immediately. Please ensure that you have carefully noted any extras payable locally for car hire or accommodation.
By agreeing to these terms and conditions you confirm that you are aged 18 years or above and have the legal capacity to use this website in order to enter into binding legal obligations with regards to any liability which may result from the usage.
As the lead name on the reservation you take responsibility for all financial obligations made under the booking and also confirm that the details of all party members are correct.
Frequent Virgin Club booking discounts do not apply.
Payment for the hotel requested must be paid in full, on booking, by credit or debit card via a secure payment system. Please note that whilst Virgin Holidays Ltd tries to specify accurate prices, they are subject to change, however the price will not be increased once your booking has been confirmed.
Credit card payments will incur a surcharge of 1.3% for VISA/MasterCard and 2.6% for American Express (we're pleased to say there is no charge for debit card payments). This will be automatically added to the amount required for payment on the payment page
3. Cancellations and amendments made to booking
You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges.
|Cancellation on Day of Departure||100% Cancellation Fee|
|1 - 14 days before Departure||90% Cancellation Fee|
|15 - 28 days before departure||60% Cancellation Fee|
|29 - 42 days before Departure||50% Cancellation Fee|
|43+ days before departure||£120|
If you wish to amend your reservation then if we are able to make the requested change by you, an amendment fee of £25 per person named will be made to cover administration costs. However, the amendment fees charged by our suppliers may be higher and we reserve the right to pass on such fees.
It is unlikely that we will have to amend or cancel your accommodation arrangements but we do plan such arrangements many months in advance. Most of these changes will be minor and we will advise you of them at the earliest possible date. In the case of major changes however, if you are not happy with such changes, you have the option to cancel your booking within one week of notification of the change. You will then receive a full refund. Major changes are such as a change of accommodation to one of a lower official rating, or in a different resort, area or city.
4. Prices and website accuracy
The information and prices shown on this website may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the website information and prices at the time of loading, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking.
5. Your Holiday Price
The prices on this website are correct at time of website publication, however, Virgin Holidays reserves the right to raise or lower its prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices (both before and after your confirmation has been issued). Please note, changes and errors sometimes occur. Before you make a booking we will give you the up to date price including the cost of any peak-season supplements, upgrades or additional facilities which you have requested. Any increase in price may appear as a flight supplement.
Virgin Holidays Ltd strongly advises its customers to purchase insurance for their trip in order to provide protection in the case of accident or illness whilst you are away.
7. Hotel Descriptions
Please note that facilities and standards can vary between hotels of the same rating throughout the world. Whilst we do our utmost to keep this website up to date to ensure that the descriptions and information about our hotels is accurate, there can be changes. Facilities can become unavailable. Sometimes redecoration work or rebuilding work can commence at or near a hotel. These circumstances are beyond our control but we try to keep on top of them. Sometimes we will be notified AFTER a change has happened. Our hotel representatives are on hand to consult, advise and assist where necessary.
Where changes have been made to the particulars contained on this website before the contract is made with you, we will notify you of such changes prior to confirmation of your booking.
8. Force Majeure
'Force Majeure' means any circumstances which are unusual and/or unforeseeable which are beyond the control of Virgin Holidays, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood; drought; re-scheduling or cancellation of flights or alteration of the aircraft type by an airline and technical problems with transportation that are outside our control.
Compensation will not be payable and we will not otherwise be liable to you if we are forced to cancel, delay or curtail or in any way change your reservation as a result of 'force majeure' as detailed above.
If you have any complaints during your stay you must notify the hotel reception or you Virgin Holidays hotel representative immediately, who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within a reasonable period of time (we would suggest 28 days) of your return home. Your complaint should be made in writing to our Customer Relations Department at Virgin Holidays Ltd, The Galleria, Station Road, Crawley, West Sussex, RH10 1WW giving your booking reference and all other relevant information.
10. Our liability to you
In deciding to offer accommodation or other services for sale we have made a reasonable choice of such accommodation or other services; however, we accept no responsibility for the day to day provision of such accommodation, services or operation and we accept no liability for any loss, damage, personal injury or illness which you may suffer whilst using such accommodation or services (apart from where personal injury results from our own negligence or fraud).
11. Intellectual Property
The customer acknowledges that all copyright, trademarks and other intellectual property rights contained on this website belong to Virgin Holidays Ltd and you shall not copy these without our permission. This does not affect the customer to the extent necessary to make a booking via this website and subject to its terms and conditions.
12. Data Protection
Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us in respect of your booking arrangements, unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.
13. Governing Law
This contract is governed by English Law, and the jurisdiction of the English courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.