FAQs

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Please call 0844 573 0088 where someone will be pleased to help you. Our opening hours are Mon-Fri 8.00am-8.00pm, Sat 9.00am-5.30pm, Sun 10.00am-4.00pm.

If you are experiencing timeout errors this may be because our online booking system use cookies. If your security settings are set so that they refuse cookies, then the booking system will unfortunately not work. Further information.

The lead passenger on your booking can call our Reservations Team on 0844 573 0088, quoting the booking reference. You will then be advised of any amendment charges and a new invoice will be sent out to you.

The lead passenger on your booking needs to notify us of the cancellation in writing, quoting the booking reference and the reasons for cancelling, if possible. We cannot accept any cancellations over the phone. You will then be invoiced for any outstanding monies or refunded any monies owing. Please write to Virgin Holidays, The Galleria, Station Road, Crawley, West Sussex RH10 1WW.

The lead passenger on your booking can call our Reservations Team on 0844 573 0088 who will be happy to assist you. You will then be re-invoiced.

You may order a brochure online.

Exact brochure launch dates are confirmed at the last minute. However if you have an exact holiday in mind you can register your interest in advance by writing into:

Virgin Holidays
Reservation Services Administration
The Galleria
Station Road
Crawley
West Sussex
RH10 1WW

Or send a fax to 01293 536957 or 01293 558344.

You will need to give details of your proposed date of departure, duration of holiday, number of passengers and chosen hotel and destination. When the brochure goes on sale, we will contact you with a booking reference and price and hold the booking for 3 weeks, so that you can decide if you want to go ahead with the booking. Please note, however, that if you already have a holiday booked from a current brochure and want to amend the booking you cannot make a deposit transfer onto an advanced registered booking until the brochure is on sale.

Prices are found on the hotel pages on each website that we feature, under the 'Prices' tab. You can get to the hotel pages from the resort pages or by going into the Hotels section of each site. Alternatively, you can find out a price by using our availability search facility which will give you a full price without any obligation to book a holiday. On all of our sites the availability search facility can be found on every page where on-line booking is possible.

At the end of the booking you will be allocated a booking reference number. Please print the page or write down the reference number. Shortly afterwards you will receive a confirmation e-mail as long as the e-mail address you have entered is correct. A few days later you will receive a confirmation invoice in the post.

See the Walt Disney World Resort information.

Please visit our Frequently Asked Questions section on our Weddings site. Alternatively, email our Weddings Department or call them on 0844 557 3999.

Full payment must be made at time of booking.

Deposit payment is by debit or credit card when you book. We accept Mastercard, Visa, American Express, Switch, Delta and Solo. Please note for payment by credit card there is a surcharge of 2% (no charge for debit card). This will be automatically added to the deposit amount required.

Yes, but you cannot use them to pay for the deposit of a holiday you have booked online or over the telephone. You can, however use them to pay the balance of your holiday. Simply send them in to Virgin Holidays, The Galleria, Station Rd, Crawley, West Sussex RH10 1WW together with your booking reference.

Yes. Virgin Holidays is committed to protecting your privacy online. We will not share your personal information without your consent unless when required by law. Click here for more information. Your credit card details are secure online as we use SSL (Secure Socket Layer) to encypt your details as they are being sent back and forth across the internet.

You can request a revised invoice when making your payment.

Please contact our Reservations Team on 0844 573 0088.

Please contact our Reservations Team on 0844 573 0088.

Please contact our Reservations Team on 0844 573 0088.

All cancellations must be made in writing. We are unable to accept verbal cancellations. Please write to Virgin Holidays Ltd, Accounts Department, Virgin Holidays, the Galleria, Station Road, Crawley, West Sussex RH10 1WW.

Yes. You can do one of two things: You can get a discount on your Virgin holiday by being a member of the Flying Club. However, you cannot book your holiday online if you wish to claim the discount - you will need to call our Reservations Team on 0844 557 5825 to book. If you wish to use your Flying Club Points, you can also book your accommodation with Virgin Holidays by calling 0844 557 5825 and your flight seats through The Flying Club by calling 0844 557 5825.

See www.virgin.net/travel/resortfinder

It is your responsibility to ensure that you have the correct documentation to travel including a valid passport and appropriate visa (where required). You may not be permitted to board the flight should you not have the correct documentation.

You must have a FULL and VALID passport to visit the destinations we feature on this website. It needs to be valid for 90 days from the date of departure. Also, please ensure that the names and initials on your flight tickets are the same as your passport.

You can no longer add children of any age onto your existing British passport. Children aged sixteen and over need to have their own passport. However, if your children are already included on an existing passport they are able to travel unless the child is 16 or the passport that they are included on is no longer valid.

You need to allow time to get a passport. It usually takes approximately 4 weeks to process by post. Please call The Passport Office on 0870 5210410 for full information or visit http://www.ukpa.gov.uk/ to apply online for a passport.

Visas are required by British citizens for a number of our destinations. Please check the 'Passport & Visa Information for U.S. Holidays' section if you are travelling to the U.S. It is your responsibility to ensure that you have the correct travel documentation. All passport holders should check with the relevant Embassy or consulate. Please note under certain circumstances (eg. if you have a criminal record), you WILL NEED A VISA! If you have a passport showing you are a BRITISH SUBJECT YOU WILL NEED A VISA! THIS PARTICULARLY APPLIES IF YOU ARE IRISH BUT HAVE A BRITISH SUBJECT PASSPORT! For the Caribbean, no visas are currently required for British Citizens.

Following a review of security procedures at all airports in the USA, the US Immigration Department has updated its policy on passengers entering the United States using the current Visa Waiver Programme, of which the UK is a participant.

All British passport holders will only be permitted to enter the United States if they hold a machine readable passport. The majority of 'new style' red British passports are machine readable, although those issued outside the UK or those not in the new style may not be. Should your passport not be machine readable it will be necessary to either obtain a new passport or to obtain a US visa.

A machine readable passport has the holder's personal details eg name, date of birth, nationality and passport number contained in two lines of text at the base of the photo page. This text may be read by machine. Almost all passports are now machine readable.

No. Although most of the 'new style' British passports issued in the UK since 1988 will be machine readable, those issued outside the UK may not be.

There is a machine readable strip at the bottom of the data page. This means that the passport details can be read by a machine at Passport Control. If you are in doubt as to whether your passport is machine readable, you should contact the British Passport Office (for details see overleaf) if a British passport holder, or your embassy in the United Kingdom for further information if you are not.

Yes. You should obtain a new passport for your child. As machine readable passports typically have bio data for only one traveller in the machine readable zone, children will therefore require their own individual passports in order to travel visa free under the Visa Waiver Program.

You must either obtain a new machine readable passport and use the Visa Waiver Program, or apply for a US visa using your current passport. If you decide to obtain a new passport, we strongly recommend that you review the information on visa free travel to ensure that you are indeed eligible to travel visa free under the Visa Waiver Program.

An adult's new passport currently costs from £33 and a child's new passport currently costs from £19.

For further information please contact the British Passport Office on 0870 5210410 or http://www.passport.gov.uk or info@passport.gov.uk.

You will need to obtain a US entry visa. Same day visa applications are not possible.

In the UK:Visa applicants are required to obtain visa application form DS-156 either by down loading from the US embassy website (www.usembassy.org.uk), calling 09055 444546 (1.30 per minute) or sending a stamped, self-addressed A-4 sized envelope with 28p postage to: United States Visa Forms, P.O. Box 499 Leeds, LS3 1XU. Complete supplemental visa application form DS-157 (see above). One set of forms is required for each adult, child and infant requiring a US visa.

You should be aware that once you have completed the application forms, you will be asked to attend an interview at the US Embassy. This process will therefore take a minimum of 6-8 weeks.

After the interview the passport and visa will be posted back to the applicant within 5 working days.

The current cost for adults is £67 per visa and for children £60 per visa.

US State Department website

US Embassy in London website (Visa Services section).

Please send any complaints in writing to:

Customer Relations Department
Virgin Holidays Ltd
The Galleria
Station Road
Crawley
West Sussex RH10 1WW

We're glad to hear you had a great time on your Virgin Holidays. Please sendany comments to:

Customer Relations Department
Virgin Holidays Ltd
The Galleria
Station Road
Crawley
West Sussex RH10 1WW

Dollar will allow you to hire a car if you have a current full UK driving licence. They do not take into account previous convictions or points just as long as you are currently allowed to drive with your licence then you should have no problems.

The Galleria
Station Road
Crawley
West Sussex
RH10 1WW

Throughout our holiday programmes we have a number of hotels that offer excellent facilities for the disabled. Look for the wheelchair symbol which denotes these hotels with descriptions of rooms they offer. There are only a small number of these rooms available, so please request at time of booking. If you are interested in any accommodation that does not feature the above symbol, please contact our Customer Care Department on 0844 573 8350 to discuss its suitability.

Please note Wheelchair Accessible rooms cannot be booked online, please contact our Reseravtions Team on 0844 557 5825 to request for this room type.

Bellhops or porters should get US$1 per bag. You do not have to tip hotel maids, although US$1/day/person is appreciated for good service.

The minimum age for buying alcohol or consuming alcoholic beverages is 21 years of age. A valid photo identification (passport or international driver's licence, etc.) may be required upon purchase of alcohol or for entry to bars and nightclubs.

Service charges or gratuity (tips) are not usually included in your bill in the United States, and tips are always expected. For most restaurant waiters and bartenders, the average tip is 15 to 20%

Both are possible at Walt Disney World, where any one of these credit cards is accepted everywhere (with the exception of cart vendors and some stores): VISA, VISA Electron, Japanese Credit Bureau (JCB), Diners Club, Discover Card, MasterCard, American Express, The Disney Credit Card.

Visitors who wish to convert currency into U.S. dollars can do so at any Disney resort hotel or theme park guest relation counter. Please note that there is a limit to the amount of currency that can be exchanged in a single session. Inquire upon arrival for more details.

Walt Disney World provides a service to Disney resort hotel guests whereby you can have your purchases delivered directly to your hotel. Because delivery may require one and a half days, this service is not recommended for guests who are departing on the following day.

This service is not available for some purchases. Inquire at time of purchase.

Guests may not have personal items delivered, only purchased items

Yes. Cirrus, Star, Honor and Plus banking systems are recognized by the bank machines, or ATMs, in Disney Parks; Visa MasterCard and American Express are also accepted for cash advances, provided you have arranged in advance for cash advance eligibility with your bank.

Walt Disney World covers a wide area, so you should plan to bring light, comfortable clothes and shoes. The sun's rays are also very strong, so please do not forget to bring sunglasses, a cap, and sun block to protect your skin. Jeans and t-shirts are appropriate daywear if you're visiting in the summer, and light jackets, sweaters, and socks are recommended for winter visits. When dining, general casual wear is appropriate. Recommended dining attire for men is button-down shirts, wing-collared shirts, polo shirts, and casual slacks; for women, slacks, blouses, and casual dresses are appropriate. For more formal dinners, sport jackets are recommended for men and formal dresses or pantsuits for women.

0844 573 8350

You can turn right at the red light as long the road is clear, there isn't a sign that says you can't, and you have come to a complete stop before turning. Try not to be in the right lane at traffic lights if you intend to go straight ahead, as you'll probably get hooted.

No lanes are designated as either "slow" or "fast". However, some motorway signs ask slower drivers to use right lanes.

Overtaking from either lane is permissable as long as you check and the lanes are clear (not in Canada).

They indicate the name of the road that you are crossing, not the one you are travelling on.

A "4 way stop" is a junction where no particular direction has priority. All drivers should come to a stop and the driver who got there first has the right of way.

They are usually at a road junction and they mean proceed with caution. If they flash red it means stop and treat it like a "4 way stop".

Many roads without a central reservation have a lane in the middle that allows a driver to enter if they intend to turn left across the other carriageway. Check that the lane is clear and enter the lane using your indicator. Do not use this lane to overtake other vehicles.

We have extensive information!

By Post : The Galleria, Station Road, Crawley, West Sussex RH10 1WW

By Fax: 0870 990 4209
By Phone: 0844 557 5825

Please note: to continue to improve our services, telephone calls are usually recorded and/or randomly monitored.

For comprehensive information of vaccinations please visit this page

Minimum/maximum occupancy refers to the minimum and maximum number of persons accepted into one room type. However, when selecting the number of rooms you require, please note that the maximum occupancy shown may exceed the number of adults accepted into one room. For example, a maximum occupancy of 5 persons may not accept 5 adults but will accept a maximum of 2 adults and 3 children.

You can view your booking details online at our Postbooking site. Please note it is not possible to use this service if you have already paid your balance off. However you can also view your flight details online at Virgin Atlantic site.

For Switch issue numbers starting in zero, please enter single digit e.g. for "03" enter "3".

Amendments can be made on our postbooking site

Amendments can be made on our postbooking site

Amendments can be made on our postbooking site

Our online payment facility is only available for direct bookings. If you have booked your holiday through a travel agency you will need to contact them to pay your balance off. If you have not booked your holiday through a travel agency and are still reciving this error message, call us on 0844 573 0088 with your booking reference number and we will look into this for you.

Please ensure you are entering your postcode correctly. If you are still experiencing problems, please contact our call centre on 0844 557 5825 who will be happy to help you.

We're sorry but we cannot provide price quotes or booking requests via email. If you are having problems booking online or want to find the most up-to-date prices, please telephone our Call Centre on 0844 557 5825 who will be very pleased to assist.

Click here to enrol online. Once you've completed the enrolment form you'll be able to print out your temporary membership card (a permanent membership card will be sent to after you've taken your first flight).

All you need is your membership number in order to register online. Once you've successfully registered, you'll be given details of your username and password which you'll need to keep a note of, to enable you to login.

When entering your membership number, please enter it in full as stated on your membership card, excluding any spaces e.g., 00123456789

Click here to retrieve forgotten password details, where you'll be asked to answer some security questions to confirm your membership. To retrieve your forgotten username please contact the Flying Club helpline.

To change your password and/or personal details click here. Please note: you have to be a logged in Flying Club member to view the update your details page.

Your miles should be credited to your Flying Club account seven to ten days after you have taken your flight. If they haven't please fill in the claim missing miles form and send it to the address at the bottom of the form, with original copies of your boarding pass and tickets or receipts. Please note: you have to be a logged in Flying Club member to view the claim missing miles form.

When booking flights and activities with our partner companies, make sure you quote your membership number at the time of booking and show your card at check-in. If the expected miles do not appear on your Flying Club account after six weeks, please send all your original documents to us for further investigation. We require original boarding passes and ticket stubs, car rental agreements and hotel invoices in order to credit your account with miles. Miles from partner activities can only be claimed up to six months after the qualifying transaction has taken place. Please check the Flying Club Partners Terms and Conditions for qualifying booking Classes.

Click here to select the reward you'd like. You can check availability and book most Virgin Atlantic rewards online once you have set up online access. For any further queries you may contact your local Flying Club helpine.

Yes, you can upgrade from Economy to Premium Economy, Economy to Upper Class or Premium Economy to Upper Class providing your ticket is booked at a qualifying fare level. Only full adult fares apply. Upgrades cannot be used in conjunction with any promotional fare or discount.

No, as it is your personal reward scheme. However, you can use your miles to book a reward for friends and family. Although once booked, such rewards are not transferable.

Yes, but rewards cannot be booked until the transfer of miles is complete. Please allow ten business days to transfer American Express Membership Rewards Points into your Flying Club account.

Forever, as long as you carry out one earning or spending activity during a three year period. Bonus miles from special offers may last for a shorter period; we'll tell you if this is the case at the time of the offer.

Yes, miles can be awarded to a Flying Club account up to six months from the date of travel - even for new members. New members should enrol within this six month time frame. Simply fill in and print out the claim missing miles form and send it to the address at the bottom of the form with original copies of your boarding pass and tickets or receipts. Please note: you have to be a logged in Flying Club member to view the claim missing miles form.

No problem, call the Flying Club helpline on 08701 616 059 and they'll be able to give this to you once you've answered a few security questions